Matrix, a well-known manufacturer of enterprise grade Telecom and Security solutions, designs industry specific products with applications in Manufacturing, Corporates, BFSI, Healthcare and Hospitality sector. Matrix solutions address issues such as delay in communication, emergency management, poor connectivity and increased costs of inter-branch communications.
The platforms are tailored on the latest security protocols and support legacy and modern networks giving user flexibility to switch between these whenever required. An account of how the solutions catered to distinct communication needs of well-known hospitals across the globe is as follows:
1. VARTA – the UC Client for Seamless Collaboration
The main aim of Pune based hospital was to offer prompt care services to the patients by improving reachability of mobile staff. Matrix offered VARTA, a mobility application which allowed doctors and the nursing staff to access all the PBX features from their laptops or Android/iOS based smartphones. Easy access to features like Video Calling, Presence Status, Voicemail, Instant Messaging, Chat, Audio Conferencing, Call Forward and Call Transfer smoothened the entire communication process which boosted staff's productivity and in turn enhancing patient care capabilities.
2. Connectivity to other Locations over IP Networking
Matrix installed an IP-PBX with 1,500 user capacity at a hospital based in Bengaluru. The solution catered to hospital's need of streamlining communication between the headquarter at Bannerghata and its sister unit at Jayanagar. VOIP connectivity between the two branches established a robust communication network, which helped hospital authorities reduce telephony costs by 45%.
3. CTI Interface to Achieve Integration with IP-PBX and Hospital Management System
For a Dubai based sports clinic, Matrix IP-PBX equipped with CTI interface was integrated with the Hospital Management System (HMS) used by the clinic. Because of the integration, caller details such as the number of times he has booked an appointment and turned up flashed on the screen of the operator's PC. Using the information, an operator could judge genuineness of callers and book a slot for them. The data available from CTI and HMS integration helped hospital authorities frame a cancellation policy and serve genuine patients better and on time.
“Mobility, Collaboration and improved Communication network within hospital premises are some of the strengths of our Telecom Solutions. We are constantly working to add more features to our portfolio to help hospital authorities improve patient care capabilities”, commented Sagar Gosalia, VP. Sales and Marketing.
